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Because we can’t wait to see you, just choose when

At INTUR Hoteles, keeping you safe is our top priority

New hygiene and prevention measures of INTUR Hoteles

At HOTELES INTUR, we are getting ready to see you again. We have designed a re-opening plan for all our hotels to guarantee your safety, health and well-being.
We want you to be able to visit us and enjoy your well-deserved trip with complete peace of mind.
We want you to discover with us all the experiences we have prepared for your arrival.
When the moment arrives, our whole team will be ready.
Here you have all the details of our Feeling Safe plan:

PERSONNEL

  • - Creation, communication, training and updating of an in-house document with all the rules and action procedures in the different scenarios covered by COVID-19.
  • - We conduct internal risk audits depending on the job.
  • - We supply all the PPE needed like vinyl and nitrile gloves or face masks.
  • - Temperature is taken at the start of the workday
  • - Disinfection at the end of each shift of keyboard, mouse, screens, table, counter, pens, printers and chair
  • - Training in prevention for all new employees

GUESTS

  • - Creation, communication, training and updating of a document with all the rules and action procedures in the different scenarios covered by COVID-19:
    • Informative flyer handed out on arrival
    • Information available in all common areas
  • - Provision of hydroalcoholic gel, tissues and pedal bin where these items can be disposed of
  • - Provision of SANS eco-friendly amenities and an extra healthcare amenity kit on request (gloves, face mask, and hydroalcoholic gel)
  • - Capacity: All our common areas will have an indicator of maximum capacity and control over it.
  • - Safety areas: Barriers and markings of areas in line with the new social distancing rules.

RECEPTION

  • - Communication of the measures taken to guarantee health and hygiene inside the hotel
  • - Communication of the procedures in the event that symptoms of COVID-19 are detected in a guest
  • - Installation of screens and/or marking of spaces between people to ensure safety distances
  • - Offer more online check-in options
  • - Special protocols: Handover of keys, lost property, luggage storage

COMMON AREAS

  • - Increased cleaning and disinfecting in toilets, corridors and entrances.
  • - Removal of fabric towels in toilets and replacement with paper towels
  • - New signage system, where we will inform of uses, safety measures, capacity, etc.
  • - In visible areas, provision of hydroalcoholic gel, tissues and pedal bin where these items can be disposed of
  • - Restriction of lift use to family units only
  • - We are improving the air-conditioning and recirculation systems

ENTERTAINMENT

  • - Compliance with the new protocols on leisure and sport activities
  • - Collective or group activities, supervised to ensure compliance with the measures of distancing and control
  • - All activities will take place outdoors
  • - Pre- and post-treatment of the elements used in the activities

EVENTS

  • - Special pre- and post-event cleaning protocol
  • - Adaptation to the new concept of personal space
  • - Flexibility in set-up options
  • - In visible areas, provision of hydroalcoholic gel, tissues and pedal bin where these items can be disposed of
  • - Use of single-use elements: stationery, pens, etc.
  • - Supervised coffee breaks, brunches and buffets
  • - Use of single-use elements, for F&B service in events

ROOMS

  • - New room cleaning protocols
  • - Maximum cleanliness standards with approved virucidal products
  • - Laundry washed > 60 º guaranteed
  • - Elimination or disinfection of elements susceptible to contamination through handling:
  • - Replacement of reusable elements by disposable: glasses
  • - Communication of necessary measures on TV portal or individual, non-reusable flyers
  • - Disinfection of room key cards

RESTAURANT

  • - Training for all personnel: launch and monitoring of new rules and processes arising from the changes brought about by COVID-19, and HACCP update
  • - In visible areas, provision of hydroalcoholic gel, tissues and pedal bin where these items can be disposed of
  • - Redesign of capacity according to regulations:
    • Creation of shifts to improve service
    • Increase in capacity using adjacent rooms
  • - Supervised buffets:
    • Inspection of all anti-fog screens to guarantee their effectiveness. In the event they are not effective, purchase new ones.
    • Provision of personnel to serve and take food to the guests.
  • - Individual servings: Avoid insofar as possible handling food by using individual portions
  • - Room service as an alternative to dining-room service, with an improved menu
  • - Use of disposable table cloths and serviettes at the start of the reopening
  • - Disinfection of hands at the entrance and intensified cleaning on counters and bars
  • - Use of protective screens for food

GYM / SPA AREA / POOLS

  • - Capacity and COVID-19 preventive measures will be indicated
  • - Towels for the gym are available in reception and are provided in a protective bag. A basket will be provided for used towels
  • - Special guidelines for air input for gyms, spas, covered pools and changing rooms.
  • - Guidelines for the monitoring of pools and current effective treatment against viruses, bacteria and mould that prevent the transmission of COVID-19.
  • - Loungers must be placed in a way that respects safety distances, except when used by family units. Guests must use their own separate towel on loungers
  • - Hand hygiene station with bottle of disinfectant, single-use paper and pedal bin to disinfect hands